Website maintenance and updates
A successful website needs to be well-structured, user-friendly, and regularly updated, both in terms of functionality and design. Simply having a website that lists your business information is no longer enough in today’s digital landscape. To truly thrive, your website must feature relevant, engaging content that effectively converts visitors into potential clients. This is where Novatis’ expert website maintenance and update services come in as a vital investment for your business.
As time progresses, it’s important to periodically refresh your site’s layout. Whether you need minor updates or a complete redesign, we offer flexible solutions designed to align with your business objectives and evolving needs. With custom plans crafted for your business, we ensure your website remains current, performing optimally, and delivers an enhanced user experience that drives conversions.
Website support et update pricing
Choose the package that best fits your needs and ensures seamless website performance.
- Intervention Duration: 1 hour/month
- Response Time : Up to 48 hours (excluding weekends and public holidays)
- Advanced Services: Preventive and corrective maintenance, content updates, basic SEO optimizations, light server management, regular backups..
- Intervention Duration: 2 hours/month
- Fast Response : Support within 2 hours
- Extended Support : Phone and ticket-based support
- Included Services: All Starter Pack services + advanced SEO optimizations, intensive monitoring, advanced server management, split testing.
- Intervention Duration : 4 hours/month
- Immediate Response : Priority support
- VIP Support : Direct access to a dedicated expert
- Included Services : All Starter and Advanced Pack services + full server management, customized digital strategy, enhanced security, strategic advice.
Complete web management and expert-driven solutions
At Novatis, we take a personalized approach to website maintenance and management, ensuring your site stays ahead of the curve. We understand that each business has unique needs, which is why we listen carefully to your goals and challenges. Many of our clients come to us seeking a fresh perspective, sharing their past experiences, and explaining why they chose us for a complete website overhaul.
Our commitment is built on three fundamental pillars: clear communication, specialized expertise, and customized support. These are critical to ensuring your website’s functionality, security, and overall performance remain optimal. While we focus on delivering high-quality service and detailed technical support, we also maintain a strong client relationship, helping you achieve success in every aspect of your online presence.
At Novatis, we’re selective about the projects we take on, prioritizing the growth and ongoing support of our current clients. When we assume management of your website, we tailor our solutions to match your budget and long-term goals, providing you with the personalized care your site deserves.
Optimize your PrestaShop retail store with expert support
Ensuring the long-term success of your e-commerce site requires expert technical support. With Novatis’ PrestaShop maintenance services, we provide proactive care, ongoing optimization, and constant monitoring of your site’s performance and security. This ensures that your online store remains high-performing, secure, and always available, which is essential for both your business reputation and customer satisfaction.
As the digital landscape evolves, your website must evolve with it. Timely updates are crucial to keeping your PrestaShop store competitive and achieving the best possible results.
Since 2009, Novatis Dubaï has been a trusted partner for businesses looking to optimize their PrestaShop platforms. Our experienced team offers tailored maintenance and support packages to meet the unique needs of your online business. We ensure your store is always performing at its peak.
Tailored WordPress maintenance for optimal site performance
At Novatis Dubaï, we provide comprehensive maintenance and support services for WordPress websites, tailored to your specific needs, whether you operate a business site, an e-commerce store, or a multi-site network.
Our team of WordPress and WooCommerce experts has been delivering top-tier support since 2009. We are committed to addressing any issues promptly, ensuring your website remains secure, optimized, and fully operational.
Our services go beyond basic troubleshooting — we prioritize the ongoing performance and security of your site, ensuring it's consistently updated, well-maintained, and user-friendly. Whether you need plugin installation, layout adjustments, security updates, or resolving technical issues, we handle all aspects of your WordPress website maintenance to ensure smooth, uninterrupted performance.
Flexible web maintenance contracts with Novatis
If you're running a corporate website on WordPress or an online store and looking for a full-service digital agency, Novatis, with over a decade of experience since 2009, offers reliable website maintenance services to ensure your site operates smoothly. We take care of everything from security measures to fixing technical errors, safeguarding your site from disruptions. Additionally, we offer growth-focused services, such as improving search engine rankings and generating fresh content, while providing ongoing consultancy support whenever you need it.
Explore our flexible, no-commitment maintenance packages, designed to fit any budget with scalable pricing options. Whether you run a large or small business, we are your ideal solution. We offer hourly maintenance for websites of all sizes, ensuring affordability and reliability.
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Professional website support for seamless performance
The cost of website maintenance services can vary significantly depending on the scope of the services required. From basic website optimization to comprehensive security audits, and the necessary updates to databases and site components, Novatis offers a flexible approach to meet your specific needs. Choose the number of hours that align with your requirements and benefit from the expertise of our dedicated maintenance team.
Our specialists will help ensure that your site reflects a professional image to your visitors, which is crucial for attracting potential customers interested in your products or services.
Once you’ve selected your maintenance package and processed the payment, we’ll reach out to collect the necessary details about your site and access credentials. This allows our team to securely log in to your site’s backend, install, and configure our services seamlessly.
Your access credentials are securely stored and are only used by our team—never shared with any third parties.
Furthermore, you can monitor the usage of your maintenance package through your client dashboard. When your allotted hours are used up, you can choose to renew your maintenance package based on the pace of your business growth and the need for further updates, changes, or new functionalities. Throughout this process, a dedicated project manager will be available to assist you via email or phone with any questions or requests you may have.
Our comprehensive website maintenance services
Ongoing security monitoring
Full CMS management
Performance optimization
Regular backups
24/7 Site monitoring
Free SSL certificate
Domain management & hosting solutions
Dedicated website support
A cohesive team of experts driving your digital success 
Your primary point of contact will be the Project Manager, who has deep expertise in organizational, technical, ergonomic, and creative aspects, acquired through years of experience. Supported by a team of front-end and back-end CMS specialists, graphic designers, SEO content writers, UX designers, and more, the Project Manager coordinates these talents to ensure your website’s maintenance and development are top-notch. This diverse team would be challenging to assemble and sustain internally, making our service an invaluable asset for your business.
Is your website running smoothly?
Regardless of the platform or technology used (WordPress, Shopify, HTML, JavaScript), we handle the updates and bug fixes for your website. Our specialists are ready to assist with any issues you encounter, ensuring your site stays functional, secure, and fully optimized.
Contact us today to schedule your site updates and ensure peak performance:
With Novatis’ professional website maintenance services, you’ll benefit from regular updates, enhanced security, and peak performance. Our proactive approach ensures your site remains reliable, fast, and fully aligned with evolving digital trends. Safeguard your online reputation and keep your business ahead of the competition.
What are the risks of neglecting your website's maintenance?
Neglecting your website's maintenance can have severe consequences for your business. Failing to address issues like security vulnerabilities, bugs, and slow loading times could expose your website to cyber-attacks, data breaches, and malware, compromising both user trust and your website’s integrity. A site with technical issues can cause user frustration, leading to higher bounce rates and decreased visitor retention. This results in poor user experience (UX), negatively affecting your brand reputation and SEO ranking.
Moreover, when your website is not performing optimally, your search engine ranking suffers, which directly impacts your organic search visibility. A decline in traffic can harm your business’s ability to attract new customers, ultimately leading to lost revenue opportunities.
For e-commerce businesses, broken pages, payment issues, or slow checkout processes can lead to abandoned carts and a high rate of lost sales. Not only does this affect your immediate sales, but it can also damage your reputation in the long run. If your site becomes a target for hackers due to outdated software or weak security protocols, the consequences can be catastrophic, including customer data being compromised.
Regular website maintenance is essential to avoid these risks. It ensures that your site runs efficiently, stays secure, and provides a positive experience for visitors, all of which help build trust and credibility with users. Regular maintenance also includes updating software, checking for broken links, optimizing your content, and ensuring that your website is aligned with the latest technological advancements. Failing to do so means exposing your business to a range of risks that can affect both your short- and long-term growth.
What are the different types of website maintenance?
Website maintenance is a broad category and includes various types of actions that help ensure your site remains secure, functional, and up-to-date. Here are the main types of website maintenance:
- Preventive maintenance
This type of maintenance is focused on ensuring that your website is always up to date and performing at its best. It includes software updates, security patching, regular backups, and monitoring for potential issues. This approach aims to prevent problems before they occur by addressing issues proactively.
- Corrective maintenance
Despite preventive measures, problems may still arise. When your website encounters issues such as broken pages, downtime, or poor functionality, corrective maintenance steps in to fix the problem as quickly as possible. The goal is to minimize disruption and get your website back to optimal performance.
- Adaptive maintenance
As technology and market trends evolve, your website needs to evolve as well. Adaptive maintenance involves updating your website’s content, adding new features, enhancing user interface design (UI), and optimizing SEO strategies. This type of maintenance ensures your website remains relevant, competitive, and capable of meeting user needs.
- Server maintenance
Server maintenance is crucial to the health of your website. It includes server updates, security monitoring, and ensuring that your hosting environment is running smoothly to prevent any issues that could lead to downtime or poor performance. Keeping your server well-maintained ensures optimal website performance and security.
- Content and editorial maintenance
Content maintenance involves keeping your website’s content fresh, accurate, and relevant. This includes reviewing and updating text, images, and videos, correcting typos, and optimizing content for SEO. Editorial maintenance ensures that your site delivers valuable information to users and performs well in search engine rankings.
- Monitoring and cleaning maintenance
Using specialized tools to monitor your website’s performance and cleaning up unnecessary files, logs, or database records is part of website cleaning. This helps improve site speed, manage space, and ensure that your website is running as efficiently as possible.
By investing in regular maintenance, your business can ensure that your website is always secure, functional, and performing optimally. It also helps you stay ahead of the competition by continuously enhancing the user experience and improving your website’s SEO performance.
What factors should be considered when selecting the right web support plan?
When deciding between a monthly subscription or a pre-paid credit package for website maintenance, there are several key factors to consider:
- Frequency of maintenance needs
If your website requires frequent updates or optimizations, a monthly subscription is the most cost-effective option. This plan offers continuous support, ensuring that your website’s security, performance, and content remain up to date without interruptions.
- Flexibility for occasional needs
If your maintenance needs are more sporadic or unpredictable, a pre-paid credit package offers flexibility. With this option, you can purchase a bundle of hours that can be used over a 12-month period. This is ideal for websites that don’t require constant maintenance but need occasional updates or fixes.
- Budget management
Monthly subscriptions offer clear and predictable costs, making it easier to plan your budget. With fixed monthly rates, you know exactly what to expect and can allocate resources accordingly. Pre-paid packages allow more flexibility with your budget, as you only pay for the services you use.
- Urgency of maintenance
For businesses that cannot afford downtime or need immediate fixes, a monthly subscription plan may be preferable. It provides faster response times and continuous support. Pre-paid credits may come with longer response times, as services are provided on a less frequent basis.
- Scalability
If your business is growing and you anticipate more frequent updates and additions to your website, a monthly plan allows for scalability and can easily accommodate future needs. Pre-paid packages are less scalable and may require additional hours if maintenance needs grow.
Choosing the right maintenance plan ultimately depends on your business’s specific needs. Whether you choose a monthly subscription or pre-paid package, it is essential to ensure that the plan provides adequate coverage to maintain the security, performance, and success of your website.
Why are website backups essential?
Backups are an essential part of website security and continuity. No website is immune to downtime, cyber-attacks, or technical issues, and regular backups protect your site from data loss. By backing up critical data, including new content, customer information, and transactions, you ensure that your website can be restored to its latest functional version in case of an incident.
Types of backups:
- Full backups: A complete copy of all files and databases on your website, usually performed weekly. Full backups ensure that you have a comprehensive snapshot of your website, but they require more storage space and time to complete.
- Incremental backups: After an initial full backup, only changes made since the last backup are recorded. This method is faster and uses less storage, as it only backs up new or modified data.
- Differential backups: This backup captures all changes since the last full backup, offering a middle ground between full and incremental backups. It ensures that all recent changes are captured, but it can require more storage space than incremental backups.
Securing backups across multiple locations:
For maximum resilience, it is recommended to store backups in multiple geographic locations or with different hosting providers. This ensures that even in the event of a localized disaster, your critical data remains secure and accessible. Having multiple backup copies in different regions can help safeguard your website against data loss and reduce the risk of downtime.
Can I outsource my site management to an agency other than the one that created my website?
While it’s common to rely on the agency that developed your website for ongoing maintenance, it’s not always necessary. Many agencies specialize in either web development or web maintenance, so you can confidently outsource your maintenance to an agency that has expertise in managing and optimizing websites.
To ensure a smooth transition when switching maintenance providers, the current agency should provide a detailed handover document, which includes all essential access credentials, custom-built features, and specific tools used. This document ensures that the new agency can seamlessly take over the maintenance without disruption.
Transition document essentials:
- All necessary access codes (e.g., back-office, server, CMS)
- Detailed explanation of any custom elements developed
- Full source code
- Information about tools and their versions (e.g., deployment management)
Planning the transition:
It’s important to plan for a transition period, allowing both agencies to collaborate and transfer information effectively. This period generally lasts about one month.
Service packages and pricing:
Discussing the pricing and service packages offered by the new agency is crucial. Ensure that the chosen package includes all necessary maintenance services, and confirm that the pricing structure is transparent and aligned with the complexity of your website.
Ultimately, switching website maintenance providers is possible and can be beneficial, as long as the transition is well-managed, and the service package meets your specific needs. Maintaining an updated, secure, and high-performing website is critical for businesses in today’s fast-paced digital world.
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